Privacy notices.
One notice per product, because our role differs by product: Chronix Health Group Ltd (company number 16663224, registered with the Information Commissioner's Office under reference ZB962513) is the controller for Care World, Care Vault and the Library — and a processor for Summarex assessment content and Scribe clinical notes, where the organisation or clinician is the controller.
Care World
The marketplace that introduces families to self-employed carers. Chronix Health Group Ltd is the controller for Care World.
Care Vault
A family's shared record for a person they care for. Chronix Health Group Ltd is the controller for Care Vault.
Chronix Health Library
CPD courses for carers and the public. Chronix Health Group Ltd is the controller for the Library.
Summarex
Evidence-readiness assessment for care organisations. For your organisation's assessment content, Chronix Health Group Ltd is a processor acting on your organisation's instructions — your organisation is the controller. For accounts and billing, Chronix is the controller.
Chronix Scribe
Ambient clinical note drafting for clinicians (built, not yet launched). For clinical notes, Chronix Health Group Ltd is a processor acting on the clinician's instructions — the clinician or their practice is the controller. For accounts and billing, Chronix is the controller.
If a record was made about you
In Care Vault, a family member can keep a record to help care for someone they love — so a record may exist about you that you did not create yourself. If it does, you have the right to know what is held and to see, correct, object to or delete it. We explain this in plain language, with no account needed, on Your information.
Visit statistics
We keep aggregate statistics about visits to our sites — the page visited, the website that referred you, and the country of the request. These records contain no cookies, no IP addresses and no identifiers, so they cannot be linked to you or to any other visit. We keep them for 12 months.
Complaints about your data
You can complain to us about how any of these products handles your data — with or without an account — using the data complaints form. We acknowledge every complaint when it is made, make appropriate enquiries, keep you informed and tell you the outcome without undue delay. You can also complain to the Information Commissioner's Office (ICO) at any time.